FAQs
Frequently Asked Questions
Got questions? We have answers. Find the most common questions we hear from patients below. If you still have questions after reading these, send us a text! We are can help you with any inquiry you might have — even online scheduling!
Our reception team is ready to help you! Simply walk-in to the clinic lobby to start your visit.
The ideal time to see a provider is whenever you need medical attention. That’s why PrimeCare offers extended workdays and weekend hours for your convenience.
Managed care visits—such as wellness check-ups, medication refills, establishing care, and chronic care management—require scheduled appointments.
Walk-in visits, on the other hand, are intended for urgent matters like foster care intakes, general colds, ear pain, COVID, flu, and strep throat, as well as other immediate non-emergency care.
Telehealth visits are scheduled appointments. If you have an urgent medical need, a walk-in visit will be best. Click Check-In Today to begin a walk-in visit.
Healow App is a convenient mobile tool that helps patients access health information and communicate with their providers to stay engaged, motivated, and make healthy choices.
Please call us, and one of our receptionists will help you schedule an appointment at the nearest clinic.
- Searcy (501-279-9000)
- Oak St. (501-327-7100)
- North Little Rock (501-812-6655)
Yes, we have X-ray capabilities at each of our clinics.
A PrimeCARE provider submits a referral to the PrimeCare Referral Team. They gather the information from our clinic and submit patient documents to the specialty clinic. From there, the specialty clinic will likely make contact with you to schedule an appointment after reviewing your records. In certain situations, you may hear from the PrimeCARE Referral Team directly, but in most cases, the responsibility to communicate lies with the specialty clinic.
If you have a question about your referral, please call the clinic and speak to a referral team member.
Searcy (501-279-9000)
Oak St. (501-327-7100)
North Little Rock (501-812-6655)
Patients must cancel or reschedule appointments at least 24 hours in advance to avoid a No-Show fee. Multiple No-Shows may result in removal from our care. Patients with repeated No-Shows will have 30 days to find a new Primary Care Physician (PCP). During that time, only urgent medical needs will be addressed. After 30 days, they will be permanently discharged from the practice.
Appeals to this decision can be made, but must be submitted in writing by mail to the following address:
ATTN: APPEALS
400 South Main, Suite 100
Searcy, Arkansas 72143
NO APPEALS WILL BE ACCEPTED BY PHONE!
No, Medicaid is only valid in the state where it was issued. If you have out-of-state Medicaid, we recommend contacting your Medicaid office for help in locating a medical provider. In case of an emergency, please visit the nearest hospital or call 911.
Unfortunately, no. There are too many variables regarding your policy coverage and what you may need during your visit to provide an accurate estimate in advance.
Yes! PrimeCare is happy to work with established patients to create a suitable payment plan, although some restrictions may apply. Please contact the billing department to get started.
Wellness visits are typically fully covered by insurance; however, any additional labs, vaccinations, or procedures performed during your visit may not be fully covered.
The nurse on call is available 7 days a week for our established primary care patients. If you are having a medical emergency, please call 911. If you have a non-emergent issue that needs to be addressed outside of clinic hours, contact any of our locations, and you will be directed to our on-call nurse.
- Searcy (501-279-9000)
- Oak St. (501-327-7100)
- North Little Rock (501-812-6655)
Mid-level providers see patients alongside the supervising physicians in a clinic or hospital setting. Mid-level providers can evaluate, treat, and prescribe for the majority of care in a family practice setting. Some designations for mid-level providers would be PA-C (Certified Physician Assistant) and APRN/NP (Advanced Practice Registered Nurse or Nurse Practitioner).
Well child checks are ages 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, and then yearly.
Yes! Our providers can give a school physical at a scheduled or walk-in visit.
A provider may order fasting labs when screening for various issues, including diabetes, high cholesterol, and heart disease risk factors. Patients should not eat for 8 hours prior to the lab testing. Water, unsweetened tea, and coffee without creamer, milk, or sugar are the only permissible liquids during fasting.
Yes! You can choose “PCMC-Guest” from the list of available Wi-Fi networks.
PrimeCARE on Main St. in Searcy is located in the heart of downtown. For over 20 years, we’ve proudly served the White County community with primary and walk-in care services.
PrimeCARE, located at the corner of Harkrider & Oak St. in Conway, offers care to patients from Faulkner and surrounding counties with extended hours, seven days a week.
PrimeCARE in Sherwood is located on Johnson Drive, conveniently serving patients throughout Sherwood and the surrounding communities.
